21+ · Safe Play

Responsible Gambling —
Take control of your play

At burma89, we have gambling control tools, self-limit options, and support in place so every player can have a safe and enjoyable experience.

Our Commitment

burma89 puts player choice and wellbeing first. Gambling is enjoyable when played for entertainment, but we want to be clear that it is not a form of investment or a way to earn income. We are here to help every player on our platform set their own budget and play with a clear head.

If you feel gambling is becoming a problem, you can ask for our support right away. Use our self-limit tools well and keep gambling what it should be — a fun activity.

21+ and above only

burma89 services are available to players aged 21 and above only. Our platform is strictly off-limits to anyone who does not meet this age requirement.

Gambling Control Tools

Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. If you want to increase a limit, you cannot change it for 7 days — this is a feature designed to protect you.

Temporary Break (Time-Out)

You can pause gambling for 24 hours, 7 days, or 30 days. During that period, login and deposits will be blocked and cannot be unlocked until the period ends.

Self-Exclusion

If you want to close your account for 6 months, 1 year, or longer due to a gambling problem, you can self-exclude. This is a serious decision and cannot be changed until the period is over.

Setting Play Time

You can turn on a setting to see the total time you have been playing in a session. If the set time is exceeded, an alert will appear and you will be advised to take a break.

Checking Betting History

You can check your deposit, withdrawal and betting records at any time. This history is a valuable tool for understanding your own playing habits.

24/7 Support Service

If you are feeling stressed about your gambling, you can contact us via Live Chat or [email protected] at any time. Support is available 24/7 in Myanmar language.

How to Recognise a Gambling Problem

Gambling is a form of entertainment and most players can keep it under control. However, if your gambling habits start to change, watch out for the following signs —

Warning Signs to Watch For

  • A growing urge to keep playing in order to win back losses
  • Using money for everyday living expenses (food, rent) to gamble
  • Hiding losses from family or friends
  • Feeling that you cannot stop even when you think you should
  • Gambling affecting your work, studies or relationships
  • Borrowing money more and more often to fund your gambling

If you feel that two or three of these signs apply to you, it is time to stop. Use burma89's Time-Out or Self-Exclusion tools and contact our Live Chat right away — we will help you in confidence.

Ten Questions to Check Yourself

Answer the following questions honestly. If you answer "often" to more than three of them, we recommend seeking support.

1

Have you ever spent more than your allowed budget because of gambling?

2

Have you ever found it hard to stop gambling?

3

Has the urge to keep playing to win back losses grown stronger?

4

Have you often tried to hide the fact that you were gambling?

5

Has gambling ever caused problems in your relationships with family?

6

Do you feel a stronger urge to gamble when you are sad or stressed?

7

Have you ever borrowed money or sold belongings to fund gambling?

8

Have you ever continued playing past your planned time without realising it?

9

Do you often feel restless or uneasy when you are not gambling?

10

Have you ever been worried that gambling is causing problems in your life?

Tips for Healthy Gambling

Follow these practices to keep gambling fun as a form of entertainment —

  • Set a budget in advance — Decide how much you can afford to spend before you play and do not go over that amount.
  • Set a time limit — Set a playing time limit for each session and take a break when the time is up.
  • Accept your losses — Remember that chasing losses by continuing to play can only lead to further losses.
  • Find other forms of entertainment too — Keep in mind that gambling is not the only way to have fun.
  • Do not play when stressed — Playing because you feel sad or stressed can lead to worse decisions.
  • Do not play while intoxicated — Your self-control is lower when intoxicated, which can lead to spending more.
  • Do not expect gambling to be a source of income — Always remember that online gambling is entertainment and only gives uncertain outcomes.

How to Get Help

If you or someone you care about is finding it hard to deal with a gambling problem, you can reach out through burma89's support services.

Contact Live Chat

Our Live Chat is available 24/7 in Myanmar language. We can help you through Live Chat to enable gambling control tools, set a Time-Out, or self-exclude.

Contact by Email

If you would like to arrange detailed support in advance, you can contact [email protected]. Account closure, limit requests and personal matters can be discussed by email.

Play Responsibly and Enjoy

If you want to keep gambling as safe entertainment, head to burma89's games. Setting limits before you play makes the experience more enjoyable.

Responsible Gambling Questions at burma89

Self-Exclusion is a method where a player voluntarily blocks their burma89 account completely for a set period. You can choose 6 months, 1 year, or longer. During that period, deposits, gameplay, and promotions are not accessible. Contact our Live Chat support to have it activated.

Limit Decrease can be done immediately — this takes effect right away because it is a stronger form of control. Increase will require a 7-day waiting period to make sure it is a firm decision. This policy is a way to help you reconsider before the change takes effect.

Deposits and gameplay are blocked during a Time-Out period. To access funds already in your account before the Time-Out was set, contact our Live Chat and we will look into it and help you.

burma89 carries out age verification checks at account registration and at every deposit. If we cannot confirm a player is 21 or older, platform services will be suspended until verification is complete. We also recommend that parents and guardians use parental-control software to help protect children.

The first step is to pause and seek support. Contact burma89 Live Chat to request a Time-Out or Self-Exclusion. After that, we recommend talking to family and reaching out to professional support. When you ask us, we will help immediately — there is nothing to be ashamed of. It takes courage to take that step.

Self-Exclusion cannot be reversed until the chosen period has ended. After the period ends, if you want to reopen your account, contact us via Live Chat and there will be a 7-day notice period before the account is reopened. This is in place to prevent impulsive decisions made in the heat of the moment.

Games you can search with support

After setting your limit, you can keep enjoying burma89's games.